Refund & Return Policy

Last Updated: January 1, 2026

At CBD2GO, we want you to feel confident shopping with us. This Refund & Return Policy explains how returns, refunds, and exchanges work when you purchase from https://www.cbd2go.co.

Please read this policy carefully before placing an order.

1. Eligibility for Returns

Due to the nature of CBD and consumable products, not all items are eligible for return.

Eligible for Return

You may be eligible for a return or refund if:

  • The product arrived damaged, defective, or incorrect

  • The issue is reported within 7 days of delivery

  • The product is unused, unopened, and in its original packaging (unless damaged in transit)

Not Eligible for Return

For safety, hygiene, and regulatory reasons, we do not accept returns for:

  • Opened or used consumable products

  • Products marked as final sale

  • Gift cards or promotional items

  • Orders returned without authorization

  • Orders delayed by the carrier but successfully delivered

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of delivery

  2. Include your order number

  3. Attach clear photos of:

    • The product

    • Packaging

    • Shipping label (if applicable)

Once verified, we will:

  • Replace the item or

  • Issue a refund at our discretion

3. Refunds (If Approved)

If a refund is approved:

  • Refunds are issued to the original payment method

  • Shipping fees are non-refundable

  • Processing times may vary depending on your payment provider

Refunds typically appear within 5–10 business days after approval.

4. Exchanges

We do not offer direct exchanges.

If eligible, we may:

  • Replace the product, or

  • Issue a refund so you may place a new order

5. Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to our error

  • We recommend using a trackable shipping method

  • CBD2GO is not responsible for lost or undelivered return shipments

6. Order Cancellations

Orders may be canceled only before fulfillment begins.

Once an order has been processed or shipped, it cannot be canceled.

To request cancellation, contact us as soon as possible after placing your order.

7. Lost or Delayed Packages

CBD2GO is not responsible for:

  • Carrier delays

  • Incorrect addresses provided at checkout

  • Packages marked as delivered by the carrier

If your package appears lost, we will assist you in opening a carrier investigation where possible.

8. Chargebacks & Disputes

Before filing a chargeback, please contact us so we can help resolve the issue.

Unresolved or fraudulent chargebacks may result in:

  • Order refusal

  • Account restriction

  • Loss of future purchasing privileges

9. Age Requirement (19+)

All purchases from CBD2GO are intended for individuals 19 years of age or older.

By placing an order, you confirm that you meet this requirement.

10. Policy Updates

We may update this Refund & Return Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions about returns or refunds, please contact us:

📧 Email: contact@cbd2go.co
🌐 Website: https://www.cbd2go.co