How Long Will It Take To Get My Package?

Orders are usually shipped the same day they are received. If you order before 2:00pm EST your order will usually leave the same day. We will ship your order once payment is verified.
Canada delivery time is 1-3 business days in Ontario and Quebec, and 2-6 business days in Western and Eastern Canada.
Processing your order may take 1-5 business days.
The moment your item is picked up by Canada Post Xpresspost, we will email you the tracking information.
Please check your junk mail folder for tracking and invoice emails.

Order statuses

An order also has a Status. Order statuses let you know how far along the order is, starting with Pending and ending with Completed. The following order statuses are used:
Pending payment – Order received, no payment initiated. Awaiting payment (unpaid).
Failed – Payment failed or was declined (unpaid). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).
Processing – Payment received (paid) and stock has been reduced; order is awaiting fulfillment. All product orders require processing, except those that only contain products which are both Virtual and Downloadable.
Completed – Order fulfilled and complete – requires no further action.
On-Hold – Awaiting payment – stock is reduced, but you need to confirm payment.
Cancelled – Cancelled by an admin or the customer – stock is increased, no further action required.
Refunded – Refunded by an admin – no further action required.

What Shipping Methods Are Available?

Depending on the item(s) you purchase on and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods.

Do You Ship Internationally?

At the moment, we only ship to Canada.

How to Track My Order?

Once your order has been shipped, you will receive an email with your tracking and shipping information.

My shipping information is incorrect, how do I update the information on my order? 

Please email us at with your order number and the updated addresses information and we can have that changed on our end. If the shipment has already been processed with the shipping carrier, we will have to redirect the package back to the sender and re-ship out your order. 

I want to send a package to a friend/relative as a gift. How do I ship the order? 

If you choose to send your order to a friend/relative as a gift, simply add your address to the billing address and then add in the recipient’s address into the shipping address. If you have any issues with shipping to another address that is different from yours, please email at us 

What shipping carriers do you use? 

Standard shipping is done with Canada Post, while express shipping is done with FedEx.  

My tracking number is not showing any updates. What do I do? 

Firstly, it is recommended to take the tracking number given and visit the Canada Post website or FedEx website to input the tracking number into their system to see if there are any updates. If there is an issue with the shipment or the shipment requires an action before it can be shipped, this then needs to be dealt directly with Canada Post or FedEx. You can use the following phone numbers to contact Canada Post and FedEx to get further information about your shipment: 

– Canada Post Customer Service: 1-866-607-6301 
– Fedex Customer Service: 1-800-463-3339 

Is there a signature required for my delivery? 

There is no signature required for your shipment. Orders will be shipped directly to the address given without further information being collected. 

Do you offer pick-up or courier delivery? 

Unfortunately, we do not have a storefront that allows for customer pick-up, and we do not deal with private courier companies to ship.  

What is the CBD2GO rewards program? 

Our CBD rewards program is a loyalty program that allows you to collect points on the products you purchase. Collecting point will allow you to receive discounts on your future purchases. 

How do I earn points?

Create an account, and receive 50 welcome points.
Earn points on every purchase, and redeem anytime at the shopping cart.
Earn 2 points for every $1 spent, after any applicable discounts. 100 points = $2.points

How do you join the CBD2GO rewards program? 

Simply create an account on before purchasing your products. Once you have completed the registration, you will instantly receive 50 welcome points. For future purchasing, you will receive 2 points for every $1.00 spent with CBD2GO.  

How can I redeem my points on my next purchase? 

Login to your account before purchasing. Add items to the shopping cart. Go to the shopping cart page before checking out and click the top left button that says ‘apply points’. Upon checkout, the points will be added to your order and your discount will be applied upon checking out.  

What if my points are not being applied to my order? 

If you are having trouble applying your points to your order, please email us at for assistance.  

What Payment Methods Are Accepted?

We gladly accept Visa, Mastercard and E-Transfers.
Charges to your credit card will appear as “PureOrganix”
How to Send E-Transfer, Send Money directly from one bank account to another:
1. Log in to your financial institution’s online or mobile banking and navigate to Interac e-Transfer Send Money.
2. Select the account you would like funds transferred from.
3. Add or select a contact and fill out the name and e-mail address.
4. Type in the specified amount you are sending, along with a personalized message. Enter a security question and answer provided after checkout.

What Happens If There Is A Pricing Error?

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.

What Do You Do With My Information?

We use your info to fulfill your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

How do I place an Order?

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.
Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.

How Can I Cancel Or Change My Order?

Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.

Who Should I Contact If I Have Any Queries?

You can contact our customer support team by email at

A product is missing from my order. What do I do? 

We apologize for the inconvenience of your missing product. Please email with you order number and tell us the product you are missing. We will have the shipping team send out another package with the missing product.  

I received the wrong product. What do I do? 

We apologize in advance for the inconvenience. Please email with your order number and tell us the product you received. We will then send you a shipping label via email to send back the incorrect product and in the meantime, have the correct product reshipped to you. 

I did not receive my order. What happens next? 

If you did not receive your order in the 3-5 business days from the date of purchase, you will need to email with your order to find out the status of your order. If the order has not been shipped out, we will expedite the shipment to make sure you receive it in a timely manner. 

I did not like the product and want a refund. How do I go getting a refund of my order? 

We apologize in advance if you have had a bad experience with one of the products purchased. CBD is not for everyone, and we understand that. Unfortunately, we do not take any product back for cross-contamination purposes, but we do honor refunds, or we can recommend a replacement product. Email to initiate a refund.  

I want to exchange my product for something else. How do I do that? 

If a product has already been opened and used, we cannot honor an exchange of product. Depending on the circumstance, we can issue a replacement product for the used product. If the product has not been used, please email and let them know which product you would like to exchange for. We will send you a shipping label to return the product and in the meantime, we will ship you a replacement product.  

If I received the wrong product or would like to initiate an exchange, how do I ship my unused product back? 

You will receive a shipping label created with Canada Post by email. Print that label out, put product back in package, stick label on that package and bring to your nearest Canada Post office. You will not be required to pay any additional costs to have your product shipped back to us. 

What is CBD?

CBD is short for Cannabidiol, a naturally occurring chemical compound classified as a phytocannabinoid and found prominently in the hemp plant. CBD is a specific non-psychoactive cannabinoid which positively affects all biological systems in the body via the endocannabinoid system and is known to provide a host of health benefits for humans and animals.

What are cannabinoids?

Cannabinoids are a diverse class of organic chemical compounds that are naturally produced in all manner of living things. When produced within plants they are called phytocannabinoids. When produced within humans and animals they are called endocannabinoids. Our bodies contain hundreds of these endocannabinoids, which act upon our neural cell receptors (CB1 and CB2) altering the release of neurotransmitters. CB1 receptors are located mostly in the brain and CB2 receptors are spread throughout the body. Phytocannabinoids are almost identical in physical structure to endocannabinoids, which allows them to interact with the internal system that our endocannabinoids use, the endocannabinoid eystem or ECS.

What is the endocannabinoid system (ECS)?

Within our bodies there exists a complex network of receptors called the endocannabinoid system or ECS. This system operates throughout the body to send and receive important chemical messages for our health and for maintaining homeostasis in the body. Recent studies have shown that the ECS interacts primarily with our nervous and immune systems and is responsible for balancing and optimizing functions such as sleep, relaxation, appetite moderation, controlling inflammatory and pain responses and enhancing cognitive abilities like mood and memory.
Our endocannabinoid system, under normal circumstances, is maintained by our healthy body’s natural ability to produce endocannabinoids. When there is a deficiency of endocannabinoids in the body due to aging or other impairing factors like stress, it affects how we feel and can become problematic for our optimal functioning. Supplementation with CBD is known to help offset this deficiency and restore optimal health.

What is hemp and how is it different than marijuana?

Hemp is a variety of the cannabis species, which exhibits high levels of CBD and low levels of THC (less than 0.3%). Conversely, marijuana contains anywhere from 5-30% THC and various amounts of CBD, CBN, THVC and other cannabinoids. THC (Tetrahydrocannabinol) is the psychoactive cannabinoid prominent in marijuana that is responsible for giving a “high.”
Although both hemp and marijuana are classified as cannabis species, their appearance, chemical composition, cultivation and applications are entirely different. Hemp is one of the world’s oldest domesticated crops and it is seeing resurgence after years of misconception banned it alongside its psychoactive relative, marijuana. Updated legislation worldwide has made industrial hemp available for use in over 25,000 possible applications including dietary supplementation, skin products, clothing, building materials and accessories.

Will CBD get me high?

No, CBD is entirely non-psychoactive. It does not result in the feelings of euphoria associated with ingesting THC from marijuana nor does it elicit any sensation of being “high” or “stoned.”

CBD products contain any THC?

CBD full-spectrum tinctures are formulated using industrial hemp-derived CBD which is cultivated to contain less than 0.3% THC. This trace amount of THC is rendered ineffective because the predominant CBD molecules in hemp block CB1 receptors, preventing THC from triggering them. In effect, CBD actually prevents the experience of a high. CBD isolate tinctures and Creams contain 0% THC.

Will I test positive on a drug test if I use your products?

Employment drug tests are designed to detect impairment not supplementation so most tests are not designed to detect CBD but rather to detect THC. Because there are trace amounts of THC in most hemp-derived CBD products, the regular consumption of very high doses of CBD (over 1000mg/day) may trigger a false positive result. It is, however, extremely unlikely that even high doses of CBD products would exceed allowable limits of THC per milliliter of urine. Many employers in legal areas are now looking past a THC-positive test result due to an inability for standardized tests to determine impairment and due to increasing use because of legalization. Please check your local laws for details that apply to you.
Some pre-surgical medical tests will test for CBD because it interacts with anesthesia. We recommend full disclosure of our product use to your medical professionals.
If trace amounts of THC are a concern for you we recommend using our CBD isolate tincture which has 0% THC.

Is CBD from hemp as potent as CBD from marijuana?

Yes. Whether derived from hemp or marijuana, biological interactions of the CBD molecule in the human body are the same. CBD is CBD. The key to potency is the bioavailability of the CBD molecule, which is determined by two factors: size and potentiation. Our full-spectrum tinctures contain additional hemp plant compounds that further enhance the uptake of CBD, including cannabinoids and terpenes that work synergistically to affect your ECS.

Is CBD safe?

Yes, taking CBD is proven to be completely safe and non-toxic assuming the hemp plant it is derived from is high quality and farmed with organic standards.

Is CBD safe for children and pets?

Yes, when accurate doses are administered based on body weight and the plant source of the CBD meets high quality standards, CBD is completely safe for children and pets.

Is CBD addictive?

No, CBD is not an addictive substance nor are there withdrawal symptoms upon ceasing to take it. CBD does not produce an excessive release of dopamine, therefore the euphoria associated with opioids or THC, or the relaxing effect of nicotine do not occur when taking CBD. CBD merely works to balance natural levels of neurotransmitters in the brain and nervous system. If there is an excess of one neurotransmitter, CBD will help to lower it, and if there is a deficiency of another, CBD will help to restore it back to an optimal level.

Can I develop a tolerance to CBD?

Early research suggests that developing a tolerance for CBD is an opposite phenomenon to developing a tolerance for THC, involving what is known as a reverse tolerance. With reverse tolerance, continued use of CBD results in a continually lesser dose being needed to achieve the same effects over time. THC diminishes the effectiveness of receptors in the endocannabinoid system with repeated use. Conversely, over time, CBD promotes increased activity in these receptor cells so there is no breakdown of the interaction between CBD and the endocannabinoid system and the CBD can stay continually active without diminishing its own effectiveness. Many CBD users have reported using lower doses as time goes on to sustain their desired effects, proving to be both therapeutically and financially beneficial for them

If I take too much will it hurt me?

Cannabidiol is known to be non-toxic, with no known fatal overdose levels ever reported. Studies have shown that chronic use and high doses up to 1,500 mg/day of CBD are well tolerated in humans. Doses exceeding this amount may, in rare cases, result in the minor side effects mentioned above and may interfere with the efficacy of certain medications. Always consult your physician when trying a new supplement such as CBD in you health care regimen.

How long does it take to work?

Results from CBD manifest at different rates, depending on what symptom you are addressing and the degree of any health imbalances. Usage method, the quality and type of CBD plus your weight, metabolic rate and composition also play a role in how long it takes to get results.
Ingesting the CBD tincture can provide effects in as little as 10 minutes on an empty stomach and up to an hour if taking on a full stomach. Chronic conditions may require up to 3 months for effects to be noticeable.

How long do the effects last?

The noticeable effects of CBD generally last for about 4 to 6 hours. CBD concentration in the bloodstream drops significantly each hour after the initial dosage and after approximately 7 hours, its overt effects wear off. However, this doesn’t mean that CBD has fully exited the body. In most cases it takes about 4-5 days for remnants and traces to be eliminated entirely. Until that point CBD will continue to work alongside the natural endocannabinoids to optimize the body’s systems.

When do CBD products expire?

Once opened, CBD products have a shelf life of up to 2 years, longer if kept refrigerated.

Will CBD work for my condition?

We are prohibited to discuss with you any disease or condition in conjunction with our products. We are not physicians and cannot make claims that would prevent, diagnose, treat or cure any disease or condition you may have. Please always consult and inform your doctor before deciding to use CBD.

Can I take CBD with other medications?

To be safe, please always consult your doctor before using CBD products in conjunction with other medications. CBD has no harmful side effects when used on its own but may interact with some prescribed medications. It can have a cumulative effect with some sedatives and can inhibit enzymes required for metabolizing certain pharmaceutical drugs (like hepatic drugs) and botanical medicines.

Do I need a prescription?

No, you do not need a prescription to order or use CBD products.

Are your products organic and vegan friendly?

Yes. All our suppliers use organically grown hemp in all products although domestic hemp production is not organically certifiable to date. All carrier oils and flavors are also organic and vegan.

How do you ensure the safety and efficacy of your CBD products?

All our products are third party tested to ensure safety and potency of our products and ingredients. Furthermore, the testing reports (COAs) are transparent and available for public review upon request.

Are there heavy metals, pesticides or solvents in your CBD products?

No, our rigorous testing standards ensure that these toxins are not at all present in our products.

Any Unanswered Questions?